Questions you might have
You may want a clearer sense of how sessions work, what confidentiality means, and the practical details around support. These are some of the questions people often ask first.
What professional support and insurance do you have?
I hold a Level 4 Diploma in Therapeutic Counselling, work with regular clinical supervision from an experienced BACP-accredited supervisor, and hold insurance through Holistic Insurance.
How are records and emails handled?
Notes are secured and encrypted, kept for five years, and then destroyed. Email is handled through Google Mail with two-factor authentication, and messages are deleted when they are no longer needed.
Do you offer an introductory call?
Yes. I offer a free 20-minute introductory call so you can ask questions, talk briefly about what you are looking for, and see whether the support feels right for you.
What happens in the first session?
The first session is a chance to talk about what brings you to counselling, ask practical questions, and decide whether the support feels like a good fit.
Is what I say confidential?
What you share is treated confidentially. I will explain the usual limits, such as serious risk of harm, safeguarding concerns, legal requirements and professional supervision.
Do I need to know what to say?
No. Many people come to counselling unsure where to begin. You are welcome to start wherever feels possible.
How do online sessions work?
Sessions take place through Doxy.me. You will need a private, quiet space and a stable internet connection so you can talk without being interrupted.
Can I ask about availability before booking?
Yes. A short email asking about availability or a free 20-minute introductory call is completely fine, and you do not need to share your full story straight away.